Terms of Service

Terms of Service

The use of services provided by SmmLaboratory establishes agreement to these terms. By registering or using these services you agree that you have read and fully understood the following Terms of Service of this agreement.

1. General

2. Service

4. Registration

4. Disclaimer

5. Change of Terms

Refund policy

Since SmmLaboratory is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

  1. Non-delivery of the product: in some cases the process times are slower, and it may take a little longer for your orders to finish. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise the campaign will be considered completed.
  2. Product not-as-described: such issues should be reported to our support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing from us.

Privacy policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Policy regarding the processing of personal data

1. General provisions

This personal data processing policy has been drawn up in accordance with the requirements of the Federal Law of July 27, 2006. No. 152-FZ 'On Personal Data' and determines the procedure for processing personal data and measures to ensure the security of personal data taken by & nbsp; Ltd InterAlians & nbsp; (hereinafter & ndash; Operator).

1.1. The operator sets as its most important goal and condition for the implementation of its activities the observance of human and civil rights and freedoms when processing their personal data, including the protection of the rights to privacy, personal and family secrets.

1.2. This Operator's policy regarding the processing of personal data (hereinafter referred to as the Policy '') applies to all information that the Operator can obtain about visitors to the website & nbsp; http: //smmlaboratory.com.

2. Basic concepts used in the Policy

2.1. Automated processing of personal data & ndash; processing of personal data using computer technology;

2.2. Blocking of personal data & ndash; temporary termination of the processing of personal data (except in cases where processing is necessary to clarify personal data);

2.3. Website & ndash; a set of graphic and information materials, as well as computer programs and databases, ensuring their availability on the Inteet at the network address & nbsp; http: //smmlaboratory.com;

2.4. Personal data information system & mdash; the set of personal data contained in the databases, and providing their processing of information technologies and technical means;

2.5. Anonymization of personal data & mdash; actions as a result of which it is impossible to determine, without the use of additional information, the ownership of personal data by a specific User or other subject of personal data;

2.6. Personal data processing & ndash; any action (operation) or a set of actions (operations) performed with the use of automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer ( distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

2.7. Operator & ndash; state body, municipal body, legal or natural person, independently or jointly with other persons organizing and (or) carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data data;

2.8. Personal data & ndash; any information relating directly or indirectly to a specific or identifiable User of the website & nbsp; http: //smmlaboratory.com;

2.9. User & ndash; any website visitor & nbsp; http: //smmlaboratory.com;

2.10. Provision of personal data & ndash; actions aimed at disclosing personal data to a certain person or a certain circle of persons;

2.11. Dissemination of personal data & ndash; any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or at acquaintance with the personal data of an unlimited number of persons, including the disclosure of personal data in the media, posting in information and telecommunication networks or providing access to personal data which -or otherwise;

2.12. Cross-border transfer of personal data & ndash; transfer of personal data to the territory of a foreign state to a foreign state authority, a foreign individual or foreign legal entity;

2.13. Destruction of personal data & ndash; any actions as a result of which personal data are destroyed irrevocably with the impossibility of further restoring the content of personal data in the personal data information system and (or) material carriers of personal data are destroyed.

3. The operator can process the following personal data of the User

3.1. & nbsp; Suame, name, patronymic;

3.2. & nbsp; Email address;

3.3. The site also collects and processes anonymized data about visitors (including cookies) using Inteet statistics services (Yandex Metrika and Google Analytics and others).

3.4. The above data hereinafter in the text of the Policy are united by the general concept of Personal data.

4. Purposes of processing personal data

4.1. The purpose of processing the User's personal data & mdash; & nbsp; providing the User with access to services, information and / or materials contained on the website.

4.2. Also, the Operator has the right to send the User notifications about new products and services, special offers and various events. The user can always refuse to receive informational messages by sending an email to the Operator at the email address & nbsp; privacy @ thismywebsite & middot; com & nbsp; marked Refusal of notifications about new products and services and special offers.

4.3. Anonymized User data collected using Inteet statistics services are used to collect information about the actions of Users on the site, improve the quality of the site and its content.

5. Legal basis for the processing of personal data

5.1. The Operator processes the User's personal data only if they are filled in and / or sent by the User independently through special forms located on the website & nbsp; http: //smmlaboratory.com. By filling out the appropriate forms and / or sending his personal data to the Operator, the User agrees with this Policy.

5.2. The Operator processes anonymized data about the User if it is allowed in the settings of the User's browser (the storage of cookies and the use of JavaScript technology are enabled).

6. The procedure for collecting, storing, transferring and other types of processing of personal data

The security of personal data processed by the Operator is ensured through the implementation of legal, organizational and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.

6.1. The operator ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons.

6.2. The User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of the current legislation.

6.3. In case of revealing inaccuracies in personal data, the User can update them independently by sending a notification to the Operator at the Operator's e-mail address & nbsp; privacy @ thismywebsite & middot; com & nbsp; marked Updating personal data.

7. Cross-border transfer of personal data

7.1. Before starting the cross-border transfer of personal data, the operator must make sure that the foreign state to whose territory it is supposed to transfer personal data provides reliable protection of the rights of subjects of personal data.

7.2. Cross-border transfer of personal data on the territory of foreign states that do not meet the above requirements can be carried out only if the subject of personal data consent in writing to the cross-border transfer of his personal data and / or execution of an agreement to which the subject of personal data is a party.

8. Final provisions

8.1. The user can get any clarification on issues of interest regarding the processing of his personal data by contacting the Operator via e-mail & nbsp; privacy @ thismywebsite & middot; com.

8.2. This document will reflect any changes in the personal data processing policy by the Operator. The policy is valid indefinitely until it is replaced by a new version.

8.3. The current version of the Policy is freely available on the Inteet at & nbsp; http: //smmlaboratory.com/terms/.

PAYMENT SECURITY INFORMATION

When paying for an order with a bank card, payment processing (including entering the card number) takes place on a secure page of the processing system that has passed inteational certification. This means that your confidential data (card details, registration data, etc.) do not enter the online store, their processing is fully protected and no one, including our online store, can receive the client's personal and banking data.

When working with card data, the information security standard developed by the inteational payment systems Visa and MasterCard - Payment Card Industry Data Security Standard (PCI DSS) is used, which ensures the secure processing of the details of the Holder's Bank Card. The applied data transmission technology guarantees the security of transactions with Bank cards by using TLS (Transport Layer Security), Verified by Visa, Secure Code, MIR Accept protocols and closed banking networks with the highest degree of protection.

In case of a refund, the funds are retued to the same card from which the payment was made.

Organization details

LLC "INTERALIANCE"
INN - 5032287605
Address - 143050, Russia, Moscow Region, Odintsovsky District, Malye Vyazemy village, Petrovskoe highway, 5, office. 19